Online Services
Online Services allow you to:
- book, check or cancel appointments with a GP, order repeat prescriptions
- see parts of your health record, including information about medicines, vaccinations and test results
- see communications between your GP surgery and other services, such as hospitals
Make an Appointment
Routine appointments can be booked up to six weeks in advance either via patient access or speaking to reception in person or calling 01384 366166. If you have a medical condition that is urgent or acute and you need to be seen the same day please speak to a member of the reception team.
Routine Appointments
Routine appointments with all members of the clinical team are available to be booked up to 6 weeks in advance. You may be asked questions by the receptionist to enable us to book or signpost you to the most appropriate clinician or service.
You can book online.
Urgent Appointments
We have same day appointments available for urgent medical conditions. These can be booked either by phone or in person at reception. You will be asked questions by the receptionist to enable us to book or signpost you to the most appropriate clinician or service.
Appointment Reminder Service
The practice will remind you of any appointments via text message. For more information please speak with reception.
Out of Hours Cover
For non-emergency and acute conditions outside of surgery hours, please call the surgery line on 01384 366166, listen to the answerphone message and follow instructions.
In case of emergency, please call 999.
Information about public holiday cover will be placed the news feed of the website.
When the surgery is closed you will be directed to 111 service.
Home Visits
If you are too ill to attend the surgery, please request a home visit via the appointments telephone line. Our clinicians will assess your symptoms over the phone prior to arranging a visit.
Please refrain from requesting a home visit unless absolutely necessary, they take up a great deal of the doctors time and should only be reserved for patients who are medically unable to attend the surgery. Transport problems will not be accepted as a reason for the doctor to do a home visit. By attending the surgery the doctor has the necessary specialist equipment available to examine you, with the help of other health professionals if necessary. This is to reduce the impact on other patients.
If you need to request a home visit please try and ring before 11am to enable the doctor to see you after morning surgery.
No patient in definite need of a home visit will be refused.
GP Extended Access
Kingswinford and Wordsley PCN provide additional GP appointments.
Additional Clinics can be accessed at the listed times, on the following sites:
- Summerhill Surgery – Monday
- Rangeways Road Surgery – Thursday
- Moss Grove Surgery – Kingswinford – Tuesday
- Kingswinford Medical Practice – Wednesday and Friday
- Wordsley Green (at Waterfront Surgery) – Saturday
If you need access to an evening or weekend non-urgent appointment, please call and speak to the receptionist at your registered practice during normal opening hours. The telephone lines will not necessarily be available during these additional clinic times.
Your appointment may be with another practice in the area and may not be at your registered practice.
Your Local Pharmacy may be Able to Help
You may not always need to see a doctor or get a prescription. Local pharmacies offer many of the same services local GPs do.
Your local pharmacy can provide confidential, expert advice and treatment for a range of minor illnesses. They have private consultation rooms and you don’t need to make an appointment.
And, if symptoms suggest it’s something more serious, pharmacists have the right training to make sure patients get the help they need. You can find your nearest pharmacy, including opening times, here.
Changing and Cancelling Appointments
If you need to cancel your appointment the easiest and quickest way to do so is by following the instructions you received in your appointment text reminder.
Alternatively you can cancel by phone or in person at reception. Please cancel with as much notice as possible so that we can utilise the appointment for another patient that may need it.
If you need to rearrange your routine GP appointment you can do so via the NHS app or patient access.
For all appointments with all clinicians you can do so by phone or in person.